Retention and Expansion: The Quiet Engines of Growth
Define first-value milestones and celebrate each. A scheduling app paired every new account with a 15-minute setup clinic and saw churn drop dramatically. Share your first-value milestone and how quickly new users typically reach it.
Retention and Expansion: The Quiet Engines of Growth
Blend product usage, outcome attainment, support friction, and executive engagement. Color charts alone are noise; predictive weights drive action. Comment with one signal that most reliably forecasts churn in your world.